Terms and Conditions
Terms of Sales
Payment
All orders are shipped prepaid. Guardian Security Structures LLC (GSS) accepts Visa, MasterCard, American Express, certified checks, personal and company checks (may be required to clear before shipment), money orders, and wire transfers. Credit card information is accepted by telephone and PayPal, not by e-mail. Credit card payments, personal checks, and company checks are not accepted for export orders. The quoted amount must be received by GSS. Please request the quoted amount be transferred in full when initiating a wire transfer.
Cancellations
Orders may be cancelled for refund within 48 hours of payment or deposit transaction, unless parts have been built or shipped. Parts assembly usually commences as soon as payment or deposit is received. Payment refund will not include transaction fees or shipping charges.
Special order items
Special order items and large quantity orders require payment in full at time of order. Special order items include specialty locks, bullet resistant doors, blast doors, blast hatches, ventilation pipes.
Return Policy
Guardian Security Structures does not accept any returns on Special orders or large orders placed for specific projects. GSS will work with our customers if any repairs or replacement items are needed from our manufactures of the product purchased in the event of any defective parts for up to one year from the date of shipping. Beyond this date, we will gladly repair or replace any damaged parts at a reasonable cost.
Customers that contact Guardian Security Structures within 15 days of purchase will be issued a refund on items that are in new condition and have not been installed or used, minus a 20% restocking fee and minus the transaction costs incurred by GSS. The original shipping costs will not be refunded, even if the items were shipped without shipping charges listed separately ("shipping included" items). Consumer will be responsible for shipping items back to Guardian Security Structures. Therefore, we do not accept returns on stock items after 15 days of purchase.
We desire to provide a quality product at a reasonable price to responsible consumers. We are reasonable individuals and will do everything we can to make things right, if given the opportunity.
Limited Liability Warranty
Guardian Security Structures (GSS) works with the Manufactures warranty. Mechanical products against manufacturing defects for a period of one year. This warranty is limited to repair or replacing defective parts at our sole discretion. Mechanical parts are defined as any individual part that does not produce or carry an electrical current at any time.
What this warranty includes: Repair or replacement of any item within the specified warranty time that is shown to have been manufactured with a defect that was not apparent at time of manufacturing.
What this warranty does not include: Any damage to parts after they leave our factory. Either in shipping, installation, or use. What you, the purchaser, can do to protect your purchase: It is the responsibility of the purchaser to inspect and test any and all parts immediately after taking possession of them. This will not only protect the end user, it will protect the purchaser in the event that warranty service is necessary. Retain all the paperwork, especially the user manual and the invoice for the life of the part. What you need to do in the event of a problem with your purchase: Notify us immediately. We have the knowledge, tools, and parts to fix your problem. Do not wait to notify us.
What we will do in the event of a problem with your purchase: We will first try and determine the extent of the problem and what will repair it. We will offer to ship replacement parts if we deem that the problem is easily repaired. Do not try and repair any part without factory authorization. In the event that replacement parts do not repair the problem, you will have to ship the parts to the factory for testing and repair. Do not ship any parts back without prior authorization. If you have any questions about this warranty, please contact Guardian Security Structures.
Privacy Policy
GSS respects your privacy and understands that our product line is one that our customers require discretion about their purchases and private information. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside of GSS with your consent, as required by law or to protect GSS, its customers, or the public, or with companies that help GSS fulfill its obligations with you, and then only with partners who share GSS's commitment to protecting your privacy and data. At any time you may contact GSS with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
Payment
All orders are shipped prepaid. Guardian Security Structures LLC (GSS) accepts Visa, MasterCard, American Express, certified checks, personal and company checks (may be required to clear before shipment), money orders, and wire transfers. Credit card information is accepted by telephone and PayPal, not by e-mail. Credit card payments, personal checks, and company checks are not accepted for export orders. The quoted amount must be received by GSS. Please request the quoted amount be transferred in full when initiating a wire transfer.
Cancellations
Orders may be cancelled for refund within 48 hours of payment or deposit transaction, unless parts have been built or shipped. Parts assembly usually commences as soon as payment or deposit is received. Payment refund will not include transaction fees or shipping charges.
Special order items
Special order items and large quantity orders require payment in full at time of order. Special order items include specialty locks, bullet resistant doors, blast doors, blast hatches, ventilation pipes.
Return Policy
Guardian Security Structures does not accept any returns on Special orders or large orders placed for specific projects. GSS will work with our customers if any repairs or replacement items are needed from our manufactures of the product purchased in the event of any defective parts for up to one year from the date of shipping. Beyond this date, we will gladly repair or replace any damaged parts at a reasonable cost.
Customers that contact Guardian Security Structures within 15 days of purchase will be issued a refund on items that are in new condition and have not been installed or used, minus a 20% restocking fee and minus the transaction costs incurred by GSS. The original shipping costs will not be refunded, even if the items were shipped without shipping charges listed separately ("shipping included" items). Consumer will be responsible for shipping items back to Guardian Security Structures. Therefore, we do not accept returns on stock items after 15 days of purchase.
We desire to provide a quality product at a reasonable price to responsible consumers. We are reasonable individuals and will do everything we can to make things right, if given the opportunity.
Limited Liability Warranty
Guardian Security Structures (GSS) works with the Manufactures warranty. Mechanical products against manufacturing defects for a period of one year. This warranty is limited to repair or replacing defective parts at our sole discretion. Mechanical parts are defined as any individual part that does not produce or carry an electrical current at any time.
What this warranty includes: Repair or replacement of any item within the specified warranty time that is shown to have been manufactured with a defect that was not apparent at time of manufacturing.
What this warranty does not include: Any damage to parts after they leave our factory. Either in shipping, installation, or use. What you, the purchaser, can do to protect your purchase: It is the responsibility of the purchaser to inspect and test any and all parts immediately after taking possession of them. This will not only protect the end user, it will protect the purchaser in the event that warranty service is necessary. Retain all the paperwork, especially the user manual and the invoice for the life of the part. What you need to do in the event of a problem with your purchase: Notify us immediately. We have the knowledge, tools, and parts to fix your problem. Do not wait to notify us.
What we will do in the event of a problem with your purchase: We will first try and determine the extent of the problem and what will repair it. We will offer to ship replacement parts if we deem that the problem is easily repaired. Do not try and repair any part without factory authorization. In the event that replacement parts do not repair the problem, you will have to ship the parts to the factory for testing and repair. Do not ship any parts back without prior authorization. If you have any questions about this warranty, please contact Guardian Security Structures.
Privacy Policy
GSS respects your privacy and understands that our product line is one that our customers require discretion about their purchases and private information. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside of GSS with your consent, as required by law or to protect GSS, its customers, or the public, or with companies that help GSS fulfill its obligations with you, and then only with partners who share GSS's commitment to protecting your privacy and data. At any time you may contact GSS with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
